EasyPark

Need a monthly permit? Register a new account or log in to get started.

Questions? We’re here to help Mon–Fri, 8:30 AM–5 PM at 907-276-7275, call Dispatch 24/7 at 907-297-4471 or e-mail us at [email protected].

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Holiday Office Hours Update

EasyPark’s Customer Service Office will observe the following holiday hours:

• Wednesday, December 24, 2025: Closing early at 10:00 a.m.
• Thursday, December 25, 2025: Closed
• Thursday, January 1, 2026: Closed

Monthly permits and parking access remain active during these closures. 

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EASYPARK MONTHLY PERMITS & PROGRAMS — FAQ

GETTING STARTED

Q: How do I buy a monthly permit?
A: Create an account, choose your lot/garage or on-street permit area, add your license plate, and check out. Garage permits require a garage access card and have a one-time $20 administrative fee issuing a new garage card. On-street and lot permits are digital and license plate-based.

Q: Does a monthly permit guarantee a space?
A: No. Permits provide access to your selected facility/area; spaces are first-come, first-served.

Q: What happens if I lose my garage card?
A: Contact our office for replacement, there is a $20 lost card fee to be issued a new garage card.

PERMIT DURATIONS

Q: When do permits start and end each cycle?
A: Garage: 12:00 AM on the 1st through 11:59 PM on the last day of the selected month (Alaska Time). On-street/Lot: From your selected start date/time for 30 days (e.g., starts Sep 10 → ends Oct 9 at 11:59 PM Alaska Time).

Q: What if I purchase mid-month?
A: Garage permits are prorated if started after the 15^th.  On-street/Lot permits always run for 30 days from the start date you select.

Q: What happens if my permit expires?
A: After expiration, normal parking rules and rates apply. Renew in the portal before it expires to avoid interruptions. You may need to requalify for Programs & Services.

PROGRAMS AND DISCOUNTS

Q: Do you offer any discounts or special services?

A: Yes, all parking programs are available to apply online through the Permit Portal. Find more information on our Programs & Services page.

-          Downtown Employee Discount Program

-          Mobility Impaired Permit

-          Disability Parking Permit

-          Purple Heart Parking

-          Residential Parking

Q: What courtesy services does EasyPark offer?
A: Battery jump-starts, tire air fills, and safety escorts to/from your vehicle in EasyPark garages and lots.

Q: How do I request help?
A: Call Dispatch & Security 24/7 at 907-297-4471. Tell us your location (garage/lot and level or stall number), your license plate, and the help you need.

CITATIONS & PERMIT ELIGIBILITY

Q: I have outstanding parking citations. Can I buy or renew a monthly permit?
A: No. All citations linked to your license plate(s) must be paid in full or dismissed before you can purchase or renew any permit.

Q: How do I check or pay my citations?
A: Visit the Citation Portal to make a payment. Have your license plate or citation number ready.

ACCOUNT, BILLING & RECEIPTS

Q: Is there an online payment fee?
A: A $2 online payment service fee is added by our payment processor for transactions completed in the Permit & Citation Portal. EasyPark does not receive this fee.

Q: How do I update my license plate or payment method?
A: Log in to the portal to update vehicles and account info at any time.

Q: How do I get receipts?
A: Monthly Permit receipts are available in the Permit Portal under “My Permits” or by contacting [email protected].

REFUNDS & ONLINE PAYMENTS

Q: Can I get a refund for a monthly permit?
A: Garage permits — Refundable if you cancel before the start of the selected month. Once the month has started, garage permits are non-refundable. On-street & surface lot permits — Refundable only before your selected start date/time. Once active, these permits are non-refundable.
Note: Unused days are not credited or refunded.

Q: Are online payment fees refundable?
A: The $2 online payment service fee is charged by our payment processor and is not retained by EasyPark. This fee is non-refundable. The permit amount may be refundable per the rules above.

Q: How will my refund be issued?
A: Refunds are issued by check only. You may pick up in person at Customer Service (Mon–Fri, 8:30 AM–5 PM; photo ID required) or have the check mailed to your mailing address.

Q: How do I request a refund or change?
A: Call 907-276-7275 (Mon–Fri, 8:30 AM–5 PM) or email [email protected] with your name, permit number, license plate, and mailing address.

Please note that the purchase of an on-street monthly permit does not exempt a vehicle from compliance with all posted signage and applicable Municipal Code. 

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